General

Q: What services do you offer?
A: We specialize in residential and commercial tile and stone installations. Our services include floors, walls, backsplashes, showers, fireplaces, large format tile, and sanitary solutions like quarry tile with cove base. We also provide expert floor preparation, crack isolation, and waterproofing to ensure a long-lasting, high-quality installation.

Q: Where are you located and what areas do you serve?
A: We are based in Port Charlotte, Florida, and proudly serve the surrounding areas including Tampa and Fort Myers.

Q: Are you licensed and insured?
A: Yes, D4 Tile and Stone is fully licensed and insured to operate in the state of Florida. Your project is in safe and professional hands.

Project and Estimates

Q: How can I get a quote for my project?
A: You can contact us through our website, call us directly, or email us with the details of your project. We offer free estimates and are happy to discuss your vision.

Q: What information should I have ready before requesting an estimate?
A: It’s helpful to know the type of space, approximate square footage, preferred tile or material, and any special design features. Photos or inspiration images can also help us understand your vision and provide a more accurate quote.

Q: How far in advance should I schedule my tile project?
A: We recommend reaching out at least 2–4 weeks in advance, especially during busy seasons. This gives us time for proper planning, site prep, and material selection. Keep in mind that some specialty or custom materials may have longer lead times, so early coordination helps avoid delays.

Q: Will someone need to visit the site before work begins?
A: Yes, we typically perform an on-site visit to inspect the job conditions, take measurements, and identify any prep work needed. This ensures we’re fully prepared for a smooth and efficient installation.

Installation and Materials

Q: Do you provide the tile, or do I need to purchase it separately?
A: We can work with tile you provide or supply high-quality materials from trusted vendors. We also offer recommendations based on your design goals and budget.

Q: What kind of prep work is included?
A: Minor surface preparation is included with all installations. Once the jobsite is inspected, we’ll recommend whether additional prep—such as floor leveling or crack isolation—is needed to ensure the best results.

Q: What systems do you use to ensure a high-quality tile installation?
A: We use industry-proven methods such as leveling clips for large format tile, proper substrate preparation, and premium setting materials to deliver a durable and visually flawless finish.

Aftercare and Maintenance

Q: How should I clean and maintain my tile?
A: We recommend using pH-neutral tile cleaners and avoiding harsh or acidic chemicals, especially on natural stone. Regular sweeping and damp mopping help keep your surfaces looking their best.

Q: Can you repair or replace damaged tile?
A: Absolutely. We offer repair and replacement services for cracked or loose tiles to help maintain the integrity and appearance of your installation.

Q: How often should tile and grout be sealed?
A: Sealing schedules vary depending on material and usage. As a general rule, it’s best to consult your tile or stone manufacturer’s guidelines for sealing recommendations.

Q: What should I do if my grout starts to discolor or crack?
A: Discoloration can result from improper cleaning products or moisture buildup. Cracking may be a sign of substrate movement or wear over time. We recommend consulting a professional to assess and address these issues.

Q: Do you offer ongoing maintenance services?
A: Yes, we offer maintenance packages for both residential and commercial clients, including periodic tile inspection and repairs to keep your surfaces looking like new.